{"product_id":"shipping-protection","title":"Shipping Protection","description":"\u003cdiv class=\"shipping-protection-policy\"\u003e\n\u003ch2\u003eOverview\u003c\/h2\u003e\n\u003cp\u003eWe are committed to providing a worry-free shopping experience for our customers worldwide. This Shipping Protection Policy outlines how we secure your orders against unforeseen transit issues. By adding Shipping Protection to your cart, you ensure that your package is covered from the moment it leaves our facility until it arrives safely at your doorstep.\u003c\/p\u003e\n\u003cdiv style=\"background-color: #f6fafd; padding: 20px; border-radius: 8px; margin: 20px 0;\"\u003e\n\u003ch3\u003eThe Promise\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eGlobal Scope:\u003c\/strong\u003e Valid for international and domestic shipments.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003e0 Deductible:\u003c\/strong\u003e You pay nothing extra when filing a claim.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFast Claim:\u003c\/strong\u003e Simplified evidence and rapid payouts.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003ch2\u003eCoverage Scope\u003c\/h2\u003e\n\u003cp\u003eOur protection covers objective shipping risks. Below is a breakdown of what is included when you opt-in.\u003c\/p\u003e\n\u003ch3\u003e1. Lost in Transit\u003c\/h3\u003e\n\u003cp\u003eCoverage for packages presumed lost by the carrier. Claims can be filed if the tracking has not updated for \u003cstrong\u003e7 days (domestic)\u003c\/strong\u003e or \u003cstrong\u003e20 days (international)\u003c\/strong\u003e.\u003c\/p\u003e\n\u003ch3\u003e2. Damaged\u003c\/h3\u003e\n\u003cp\u003eCoverage for items damaged during transit. Includes wet packages, crushed boxes, or internal breakage visible upon opening.\u003c\/p\u003e\n\u003ch3\u003e3. Stolen\u003c\/h3\u003e\n\u003cp\u003eCoverage for \"Porch Piracy\"—packages marked \"Delivered\" but not received. Requires a police report or security footage for high-value claims.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong data-start=\"1958\" data-end=\"1997\"\u003e4.Delayed Packages (Premium Coverage)\u003c\/strong\u003e\u003cbr data-start=\"1997\" data-end=\"2000\"\u003eIf delivery exceeds the promised timeframe by a significant margin\u003cbr data-start=\"2066\" data-end=\"2069\"\u003e(typically \u003cstrong data-start=\"2080\" data-end=\"2152\"\u003e30 days for international shipments \/ 10 days for domestic shipments\u003c\/strong\u003e), delay compensation may be issued as a premium benefit.\u003c\/p\u003e\n\u003chr style=\"margin: 30px 0;\"\u003e\n\u003ch2\u003eClaims Process\u003c\/h2\u003e\n\u003cdiv data-docx-has-block-data=\"false\" data-lark-html-role=\"root\" data-page-id=\"OEdFpw8v5ap4xGg7zxPlAv4Rgbg\"\u003e\n\u003cdiv class=\"ace-line ace-line old-record-id-I1WypOALfaGjS2gliXjlxYQ4g3B\"\u003eOur claims process is designed for \"speed.\" We promise \u003cspan\u003e\u003cstrong\u003e100% full payout according to the value determination standard\u003c\/strong\u003e\u003c\/span\u003e, with no hidden thresholds. From the moment the package is shipped (Shipped), you have a \u003cspan\u003e\u003cstrong\u003e90-day\u003c\/strong\u003e\u003c\/span\u003e protection period. We adopt a \"Priority Trust + Silent Risk Control\" mode to minimize disturbance to you.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003col\u003e\n\u003cli\u003e\n\u003cstrong\u003eInitiate Claim:\u003c\/strong\u003e Contact us via the \"Report an Issue\" link, Help Center, or reply to your shipping email.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eSubmit Evidence:\u003c\/strong\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cem\u003eLost:\u003c\/em\u003e No carrier proof required.\u003c\/li\u003e\n\u003cli\u003e\n\u003cem\u003eDamaged:\u003c\/em\u003e Provide clear photos of packaging and item.\u003c\/li\u003e\n\u003cli\u003e\n\u003cem\u003eStolen:\u003c\/em\u003e Provide police case number or security video (if applicable).\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eReview:\u003c\/strong\u003e Our team validates your claim within \u003cstrong\u003e3-5 business days\u003c\/strong\u003e.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eResolution:\u003c\/strong\u003e Upon approval, we issue a refund or ship a free replacement within \u003cstrong\u003e1-3 business days\u003c\/strong\u003e.\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003ch2\u003eFrequently Asked Questions\u003c\/h2\u003e\n\u003cdiv data-docx-has-block-data=\"false\" data-lark-html-role=\"root\" data-page-id=\"OEdFpw8v5ap4xGg7zxPlAv4Rgbg\"\u003e\n\u003cdiv class=\"ace-line ace-line old-record-id-BQaipFcz7aGt5ogDxlNlWfT7g9e\"\u003e\u003cspan\u003e\u003cstrong\u003eQ: How do I file a claim? How fast is it?\u003c\/strong\u003e\u003c\/span\u003e\u003c\/div\u003e\n\u003cdiv class=\"ace-line ace-line old-record-id-BQaipFcz7aGt5ogDxlNlWfT7g9e\"\u003eA: Please contact our support team or use the \"contact-us\" portal on our website. We promise to complete the review within 3-5 business days, and refund within 1-3 business days after approval.\u003c\/div\u003e\n\u003cdiv class=\"ace-line ace-line old-record-id-GlR2prNa0awtoagUIBGlFEn0gih\"\u003e\u003cspan\u003e\u003cstrong\u003eQ: Does the payout amount include shipping costs?\u003c\/strong\u003e\u003c\/span\u003e\u003c\/div\u003e\n\u003cdiv class=\"ace-line ace-line old-record-id-GlR2prNa0awtoagUIBGlFEn0gih\"\u003e A: Yes. We refund the full paid item cost + base shipping fee + pre-paid taxes, ensuring you suffer no loss.\u003c\/div\u003e\n\u003cdiv class=\"ace-line ace-line old-record-id-QX4up31WQaCTzQgDtqglNL5Wgic\"\u003e\u003cspan\u003e\u003cstrong\u003eQ: Can I request a Reship instead?\u003c\/strong\u003e\u003c\/span\u003e\u003c\/div\u003e\n\u003cdiv class=\"ace-line ace-line old-record-id-QX4up31WQaCTzQgDtqglNL5Wgic\"\u003eA: Absolutely. As long as the item is in stock, we are happy to arrange a free expedited reshipment, which is often faster than a refund.\u003c\/div\u003e\n\u003cdiv class=\"ace-line ace-line old-record-id-Tlo5pZ5O4aKDv0g87H4lDrTJg9g\"\u003e\u003cspan\u003e\u003cstrong\u003eQ: Why do high-value electronic products require a signature?\u003c\/strong\u003e\u003c\/span\u003e\u003c\/div\u003e\n\u003cdiv class=\"ace-line ace-line old-record-id-Tlo5pZ5O4aKDv0g87H4lDrTJg9g\"\u003eA: To prevent the package from being stolen at your doorstep. If you cancel the signature service and the package is lost, it may affect your full payout.\u003c\/div\u003e\n\u003cdiv class=\"ace-line ace-line old-record-id-OTo2pf16va0XZFgsCEFlywBJg2f\"\u003e\u003cspan\u003e\u003cstrong\u003eQ: How long do I have to wait for a \"Lost\" determination in remote areas?\u003c\/strong\u003e\u003c\/span\u003e\u003c\/div\u003e\n\u003cdiv class=\"ace-line ace-line old-record-id-OTo2pf16va0XZFgsCEFlywBJg2f\"\u003eA: For Alaska, Hawaii, or certain island regions, the waiting period for a \"Lost\" determination is typically 5-10 days longer than standard regions.\u003c\/div\u003e\n\u003cdiv class=\"ace-line ace-line old-record-id-ETzEptZjVaCfa5gZyJVlWMfHgwe\"\u003e\u003cspan\u003e\u003cstrong\u003eQ: Do I still need this if I bought insurance from the carrier?\u003c\/strong\u003e\u003c\/span\u003e\u003c\/div\u003e\n\u003cdiv class=\"ace-line ace-line old-record-id-ETzEptZjVaCfa5gZyJVlWMfHgwe\"\u003eA: Our protection is a direct brand payout, so you don't need to deal with the carrier's lengthy claims process. Our process is much faster.\u003c\/div\u003e\n\u003cdiv class=\"ace-line ace-line old-record-id-Rzo0pxUoCa7lPogxf40lbSfkgUe\"\u003e\n\u003cspan\u003e\u003cstrong\u003eQ: What if the outer box is fine but the item inside is damaged (Concealed Damage)?\u003c\/strong\u003e\u003c\/span\u003e A: Please provide photos or video of the unboxing. If it is internal functional damage caused by shipping shock, we will still pay out in full after verification.\u003c\/div\u003e\n\u003cdiv class=\"ace-line ace-line old-record-id-SkbjpXR55a3l6Zg5OgLleWK9g4b\"\u003e\u003cspan\u003e\u003cstrong\u003eQ: Do you offer 24-hour support?\u003c\/strong\u003e\u003c\/span\u003e\u003c\/div\u003e\n\u003cdiv class=\"ace-line ace-line old-record-id-SkbjpXR55a3l6Zg5OgLleWK9g4b\"\u003e A: Yes. We provide 24\/7 online customer support to answer your claim questions at any time.\u003c\/div\u003e\n\u003cdiv class=\"ace-line ace-line old-record-id-PKa6pR1dxadvkggkiEZlrQX6gkf\"\u003e\u003cspan\u003e\u003cstrong\u003eQ: What if my order was shipped in split shipments?\u003c\/strong\u003e\u003c\/span\u003e\u003c\/div\u003e\n\u003cdiv class=\"ace-line ace-line old-record-id-PKa6pR1dxadvkggkiEZlrQX6gkf\"\u003e A: Don't worry, the protection covers the entire order. No matter how many packages it is split into, each independent package is covered without repurchasing.\u003c\/div\u003e\n\u003cdiv class=\"ace-line ace-line old-record-id-AA9IpiWi0aEejPgEAyelc1Q1gcb\"\u003e\u003cspan\u003e\u003cstrong\u003eQ: Can I cancel the protection service?\u003c\/strong\u003e\u003c\/span\u003e\u003c\/div\u003e\n\u003cdiv class=\"ace-line ace-line old-record-id-AA9IpiWi0aEejPgEAyelc1Q1gcb\"\u003eA: You can contact customer service for a full refund at any time before shipment. Once the package is shipped (Shipped), the protection is effective immediately and the service fee cannot be refunded.\u003c\/div\u003e\n\u003cdiv class=\"ace-line ace-line old-record-id-Q06Fp7YLoa5M0mgCoZslSFACgWh\"\u003e\u003cspan\u003e\u003cstrong\u003eQ: What if I receive the package after getting the payout?\u003c\/strong\u003e\u003c\/span\u003e\u003c\/div\u003e\n\u003cdiv class=\"ace-line ace-line old-record-id-Q06Fp7YLoa5M0mgCoZslSFACgWh\"\u003eA: Based on the principle of good faith, please contact us. You can choose to return the payout or keep the item and pay for it again (usually with a discount).\u003c\/div\u003e\n\u003cdiv class=\"ace-line ace-line old-record-id-L9RGpy74QaZgH5gn0G3ldWYHgsd\"\u003e\u003cspan\u003e\u003cstrong\u003eQ: Is it covered if I refuse to pay customs duties and the package is returned?\u003c\/strong\u003e\u003c\/span\u003e\u003c\/div\u003e\n\u003cdiv class=\"ace-line ace-line old-record-id-L9RGpy74QaZgH5gn0G3ldWYHgsd\"\u003eA: No. Refusal to pay customs duties is the recipient's responsibility. Any package loss, abandonment, or return resulting from this is not covered.\u003c\/div\u003e\n\u003cdiv class=\"ace-line ace-line old-record-id-Iz2OpN4rQauMmegJtpJlU21wgpd\"\u003e\u003cspan\u003e\u003cstrong\u003eQ: Will exchange rate fluctuations affect my payout amount?\u003c\/strong\u003e\u003c\/span\u003e\u003c\/div\u003e\n\u003cdiv class=\"ace-line ace-line old-record-id-Iz2OpN4rQauMmegJtpJlU21wgpd\"\u003eA: The payout amount is based on the currency and amount you paid at the time of the order. We do not cover price differences caused by exchange rate fluctuations.\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003c\/div\u003e","brand":"Shop","offers":[{"title":"Default Title","offer_id":52895529304277,"sku":"WXFH123","price":2.98,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0771\/8420\/5013\/files\/17689130808397.png?v=1768913249","url":"https:\/\/www.voaot.com\/products\/shipping-protection","provider":"Voaot","version":"1.0","type":"link"}